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  • Free UK Delivery for Orders Over £20
  • EARN LOYALTY POINTS AS YOU SHOP
  • 30 DAY MONEY BACK GUARANTEE

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  • Delivery Policy

  • Returns & Refund Policy

  • Privacy Policy

  • Terms and Conditions

Delivery Policy

Country

Up to £20.00          

Over £20.00

UK Mainland Standard

£2.99

FREE

UK Mainland Express Delivery       

£4.95

£4.95

 

 

 

Standard Delivery, Tracked from despatch to delivery with Email & SMS notifications if required.

Enhanced first time delivery options with Local collect and safe-place.

Free Re-delivery if we are unable to deliver - if you're not at home.

We despatch all standard delivery orders within 12hrs of being placed, therefore we aim to deliver all orders in the UK within 2-3 working days, By Royal Mail Tracked 48 or by our couriers.

Sometimes during busy periods, sale periods or climatic weather conditions deliveries may take longer. If you have not received your delivery within 10 working days, please contact us via the contact page or call us on 03335776333 9am-5pm Monday to Friday.

 

Express Delivery Tracked from despatch to delivery with Email & SMS notifications if required.

Enhanced first time delivery options with Local collect and safe-place.

Free Re-delivery if we are unable to deliver - if you're not at home.

If ordered before 2pm express deliveries will be despatched the same working day and normally arrive within 24 or 48 working hours by Royal Mail Tracked 24 or by our couriers. E.G If you ordered on a Friday the package may arrive on Monday, As this is the next working day. Sometimes during very busy periods, sale periods or climatic weather conditions deliveries may take longer but Express will always be put as priority. If you have not received your delivery within 5 working days, please contact us via the contact page or call us on 03335776333 9am-5pm Monday to Friday.

 

A signature may be requested on delivery for both standard and Express deliveries. 

Please note that any additional duty or customs charges applicable in the destination country will be payable by the recipie

 

PAYMENTS BY PALPAL ECHECK

Please note if paying for goods via Pay Pal echeck we cannot dispatch goods until the echeck has cleared had we are in receipt of funds.

Returns & Refund Policy

Country

Up to £20.00          

Over £20.00

UK Mainland Standard

£2.99

FREE

UK Mainland Express Delivery       

£4.95

£4.95

Standard Delivery, Tracked from despatch to delivery with Email & SMS notifications if required.

Enhanced first time delivery options with Local collect and safe-place.

Free Re-delivery if we are unable to deliver - if you're not at home.

We despatch all standard delivery orders within 12hrs of being placed, therefore we aim to deliver all orders in the UK within 2-3 working days, By Royal Mail Tracked 48 or by our couriers. Sometimes during busy periods, sale periods or climatic weather conditions deliveries may take longer. If you have not received your delivery within 10 working days, please contact us via the contact page or call us on 03335776333 9am-5pm Monday to Friday.

Express Delivery Tracked from despatch to delivery with Email & SMS notifications if required.

Enhanced first time delivery options with Local collect and safe-place.

Free Re-delivery if we are unable to deliver - if you're not at home.

If ordered before 2pm express deliveries will be despatched the same working day and normally arrive within 24 or 48 working hours by Royal Mail Tracked 24 or by our couriers. E.G If you ordered on a Friday the package may arrive on Monday, As this is the next working day. Sometimes during very busy periods, sale periods or climatic weather conditions deliveries may take longer but Express will always be put as priority. If you have not received your delivery within 5 working days, please contact us via the contact page or call us on 03335776333 9am-5pm Monday to Friday.

A signature may be requested on delivery for both standard and Express deliveries. 

Please note that any additional duty or customs charges applicable in the destination country will be payable by the recipie

Retuns

If you are not entirely happy with your products, you may return them to us within 10 working days of receipt of your order. We will be more than happy to offer you an exchange as long as the item(s) are returned in perfect condition and in the original package unused. Our Delivery Charges cannot be refunded.

If you wish to return any items to us, please be aware that you (the customer) are responsible for any postage costs connected to this if this was not an error on our behalf. If the returned items do not make it back to us we will require proof of postage before a refund can be issued. Please do not return any item to us before contacting us via email to inform us of any return.

On receipt of your email regarding return we shall send you either a pre-paid returns label if this was our error. If it was not our error we shall send you a returns label which you will need to pay the postage for.

If you receive your item(s) damaged while in transit.

Please contact us via email stating which item(s) has been damaged, your order reference and a photo(s) of the damage to your item(s). We shall then arrange your replacement to be sent again immediately.

 

Privacy Policy

Our Privacy Policy gives you detailed information on what we collect, how we use it and how we keep it secure.
 

Generally, we collect your information whenever you decide to interact with us. This could include when you do some of the following:

  • Register on our site or create an account
  • Place an order 
  • Sign up for for our newsletters


 

What information do we collect and how?
We only collect the information that’s necessary to ship the orders received via website.
 

Information we obtain directly from you:

When you sign up to our newsletter, create an account with us or place an order online, we need to collect following information to process orders

  • First and last name
  • Email address
  • Delivery address
  • Billing address
  • Phone number

** We do not store any payment card details on our website. All payments are directly processed by the merchant bank.
 

How do we protect your information?
As an ethical Business, we will never share, sell, rent or trade your personally identifiable information to any third parties without your prior consent.

Your personal information is contained behind secured networks and is only accessible by a limited number of people who have special access rights to such systems.
 

It is sometimes necessary for us to allow external parties access to your data in order to perform services on our behalf. We make sure anyone who provides a service for Candles & Extras enters into an agreement with us and meets our standards for data security. They will not use your data for anything other than the clearly defined purpose relating to the service that they are providing.
 

We may share your details with:

  • Service providers who work on behalf of Candles & Extras for the performance of any contract we enter into with them or you, for example payment processing, courier and mail delivery providers, marketing agencies, website hosting or email delivery service
  • Third party advertisers (such as Facebook or Google) to help us identify customers similar to our audience or to serve relevant adverts to you on third party websites.

 

Despite all our precautions, no data transmission over the internet is 100% secure. So, we cannot guarantee the security of any information which you disclose to us and so wish to draw your attention to the fact that you do so at your own risk.
 

Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. We may also inform you of any changes where we hold an appropriate email address for you.
 

Contacting Us
 

If you have any questions or queries relating to this Privacy Policy then please contact us via contact us link.

Or by post at -

Candles And Extras

Unit G5 Tesco Extra

Spytty Road

Newport Retail Park

NP19 4TX

Terms and Conditions

TERMS AND CONDITIONS

Information about us

We operate and solely own the website www.candlesandextras.com. We are Candles & Extras limited, a company registered in England and wales under company number 10268428, with our registered office at C/O Uhy Hacker Young, Lanyon House, Mission Court, Newport, United Kingdom, NP20 2DW. Our VAT number is 264402423

Payment

 

We accept the following methods of payment for purchases made online at Candles and Extras.

  • Visa Credit
  • Visa Debit
  • Visa Delta
  • Visa Electron
  • Maestro
  • MasterCard
  • JCB

Here at Candles and Extras, instore or online your security is our highest priority so all payments are processed through Worldpay UK. The total cost of the order is the price of the products ordered plus the delivery charge.

 All prices are (where applicable) inclusive of VAT at the rate appropriate to the country of receipt at the time the VAT is applied, where within the EU, and are correct at the time of entering the information onto the system. 

 

Credit Card Validation

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not for any reason, authorise payment then you will be notified of this immediately at our checkout stage. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the 3D Secure authentication. At all times where we disclose your information, it will remain secure.

PAYMENTS BY PALPAL ECHECK

Please note if paying for goods via Pay Pal echeck we cannot dispatch goods until the echeck has cleared had we are in receipt of funds.

 

Delivery

All orders placed before 12pm Monday to Friday will be delivered the next working day. Any orders placed on a Saturday or Sunday will be delivered on Monday and Tuesday respectively as this will be the next working day. We will despatch all orders within 24hrs of being placed by our courier DPD. Please note these times may vary at certain times of the year when there are very busy shopping periods. DPD will always email or send a message via SMS when they are due to deliver.

Delivery Problems

If you’re not at home to collect a DPD delivery, DPD will leave you a card, telling you they tried to deliver.  Please follow the instructions on the card to arrange for re-delivery. If the item is not successfully delivered after a third attempt DPD will hold onto the parcel for a further seven days before returning to ourselves. If you wish to have it redelivered, the customer will have to pay the delivery costs again, or accept refund minus any delivery charges already occurred.

DPD will contact you twice prior to your delivery date, If you would like to specify a safe place or a particular neighbour for your parcel to be left with, please add these instructions by replying to the text or email from DPD.  You may also add some additional information to help the courier find your delivery address at this point.

Returns & Refunds

If you are not entirely happy with your products, you may return them to us within 10 working days of receipt of your order. We will be more than happy to offer you an exchange as long as the item(s) are returned in perfect condition and in the original package unused. Our Delivery Charges cannot be refunded.

If you wish to return any items to us, please be aware that you (the customer) are responsible for any postage costs connected to this if this was not an error on our behalf. If the returned items do not make it back to us we will require proof of postage before a refund can be issued. Please do not return any item to us before contacting us via email to inform us of any return.

On receipt of your email regarding return we shall send you either a pre-paid returns label if this was our error. If it was not our error we shall send you a returns label which you will need to pay the postage for.

 

 

Damaged Items: Claim Procedure

 

  • Claims for items damaged on delivery must be made within 7 days of receipt of the package.
  • Contact us via the contact us link at the top of the website to let us know about the damaged item.
  • Do not return the item without us first advising you to do so.
  • keep all the original packaging.
  • Do not dispose of the item unless we instruct you to do so as we often need a photograph of the item to claim against the carrier, or we might ask you to return the item to us at our expense.

 

Product Information

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor or mobile device, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders at any time or where product information has been miss-published, including prices and promotions. Prices are subject to change without notice. Prices are inclusive of VAT (where applicable).

Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the order now button. We reserve the right to cancel an order. Cancellation of an order may, for a few examples, result from one of the following:

 

  • The product ordered being unavailable from stock.
  • Our inability to obtain authorisation of payment.
  • The identification of an error within the product information, including price or promotion.

 

If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations before your order has been dispatched.

Use of website 

You are permitted to use our website for your own purposes and to print material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission. The copyright and other intellectual property rights in all material on this Website are owned by our licensors or us and must not be reproduced without our prior consent.

Copyright Notice

Images on this website have been taken or paid for by Candles and Extras.

Forbidden use or exploitation of text, images or content of this website is specifically not permitted.

Forbidden use will result in legal action.

All purchases are made in acceptance of our terms and conditions.

Candles and Extras cannot be held responsible for any delays, such as postal strikes, Holidays, which are wholly outside our control. We do occasionally update these terms so please refer back to them in the future.

Your statutory rights are unaffected by this policy